FAQS

FAQs

TOP 5 QUESTIONS

What is Fillme?

Fillme is a mobile fueling service that fills your vehicle(s) or fleet with fuel so you can focus on other things. Fillme delivery drivers deliver top-quality fuel to your vehicle(s) where they’re parked.

What areas are being serviced by Fillme right now?

We currently have consumer service in Greater Moncton

What are Fillme’s hours of operation?

At the moment Fillme fueling service operates Monday to Saturday. Delivery occurs between the hours of 9.am and 9pm. In the near or distant future, the delivery service will be 24/7

How much does Fillme cost?

When you join Fillme, you become a member of our community. For $20 per month, your membership includes discounts on fuel prices! Members pay for the cost of gas and services and our prices are competitive in each market and performed by our field techs. For complete information on services, please check the Fillme app.

Where does Fillme get its fuel from? Is it high quality?

Fillme purchases top quality Unleaded Regular fuel from retail gas stations: Shell, Petro Canada, Ultramar etc.

DELIVERY

 

When can I get Fillme?

Fillme fueling service operates six days per week, serving individual routes twice weekly. You can check your designated delivery day by entering your home address into our sign-up page. Delivery occurs the day between the hours of 9.am and 9pm. Delivery windows may vary by location.

Where the Fillme App is available, (the Greater Moncton Area) on-demand ordering and additional on-demand delivery slots may be accessible.

 

Do I need to be at my car while it’s being Fillme?

No. Just open and unlock the gas flap, and we’ll take care of the rest. Our delivery drivers are trained to a high standard of safety and service, and operate specialized fuel trucks built to securely contain and distribute fuel. Your cars will always be treated with the utmost care.

 

How does the Fillme delivery driver identify my car?

Before making an order, you will be asked to provide some basic information about your car: make, model, color, year and license plate number.

How do you deal with locking gas flaps?

Fillme reminds you to open your gas flap when you order. You then leave the gas flap open so your Fillme driver can access the tank. When your car’s tank is filled, we will close your gas flap for you.

What if my car isn’t easy to access?

Fillme trucks are equipped with a 50-foot hose, so we’re able to reach most vehicles, even if our truck can’t get close to them. We will contact you if we are unable to access your vehicle. After reasonable attempts to do so, you may be charged a cancellation fee if the delivery cannot be completed.

 

SAFETY

Is Fillme safe?

Absolutely. Fillme’s delivery drivers are commercially licensed, hazmat-trained. Our trucks are certified for safety by the department of transportation and are equipped with 378.5 liters aluminum tanks, spill containment kits, fire extinguishers, and Weights and Measures-certified meters.

Are Fillme trucks the size of gas tankers?

Fillme uses trucks the size of a pickup you might see on the street- think, GMC Sierra 1500. Gas tankers are the large trucks that supply gas stations with up to 4391 liters of fuel. Fillme trucks carry small 378.5 liters tanks that are made from industrial-grade aluminum. While large gas tankers are safe, we use small trucks that are cost effective, environmentally friendly, and they can quietly squeeze into tight places.

ORDERING

How do I get Fillme?

You can go to Fillmefuels.ca to create an account and input some basic information about your vehicles, address and payment information. Fillme will text you twice a week when the delivery trucks are in your area, the only thing you need to do is to reply “yes” to the text message and leave the gas flaps of the cars you would like fueled, open. It’s that easy!

The Fillme App is available in the Greater Moncton Area for on-demand ordering.

Curious about filling your FLEET? Fleet managers with multiple vehicles can request contracted Fillme service through our fleet’s page.

Is there a charge for cancelling a Fillme order?

There may be charge for cancellation if your delivery has already been routed (our driver is on their way), if we are unable to access your vehicle due to its placement, or if your vehicles are not where you indicated they were. We will make reasonable attempts to contact you in these cases. If you need to cancel an order, we suggest doing so before the start of your delivery window. Any cancellation fee will match the delivery fee.

Can I choose which of my cars get Fillme?

Yes, just leave the gas flaps open on all the vehicles that you need filled. Our highly trained delivery drivers will only fill the cars with gas flaps that are in this condition and skip any of your vehicles with a closed flap.

Can I skip a fill?

Absolutely! On our Route Service plan, we text you twice a week to remind you that our trucks are around delivering fuel, just reply “no” (or don’t reply at all) and we’ll get in touch the next time we’re in the neighborhood.

How do I know I’m getting the amount of gas I paid for?

Fillme is by Measures certified by the same certification process as your local gas station. Fillme uses similar pump and meter technology you’d find at a gas station, including an auto shut-off when your tank reaches its full capacity.

How much fuel will Fillme deliver?

Fillme will pump fuel until the automatic shut-off feature of the pump engages. In order to avoid spilling fuel or causing damage to your vehicle’s vapor-recovery system our drivers will never “top off” your tank.

How do I pay for Fillme?

Once you enter your credit card information in the Fillme app, you will be charged after your service is complete. You will receive a confirmation text when service is complete as well as an email receipt. Fillme uses Stripe for easy, encrypted card transactions. Stripe is an industry-leading payment processor trusted by thousands of companies.

Do you keep my payment information on file?

Yes, your payment information is stored in a secure digital vault by our payment service provider. Fillme does not store your payment information on our own servers.

How much does it cost to get Fillme?

When you join Fillme, you become a member of our community. For $20 per month, your membership includes discounts on fuel prices! Members pay for the cost of gas and services and our prices are competitive in each market and performed by our field techs. For complete information on services, please check the Fillme app.

Why does Fillme pre-authorize my card when I order?

The Fillme pre-authorization process is the same as your local gas station. The pre-authorization is not an actual charge to your credit card. It allows us to check that your payment method is okay for use before we get to your car. Because we do not charge you for payment until the fuel delivery has been completed, this pre-authorization confirms the card is active before we route to your location. Once we successfully deliver your gas, the pre-authorization disappears and is replaced by the actual cost of your fill.

We don’t maintain the pre-authorization past the time of your delivery. If you find that your account has a hold on it from Fillme past the date of your delivery window, your payment provider may be keeping it on your account for their own security reasons.

OTHERS

I’m outside your service area. How long will I have to wait for Fillme to be in my city?

Fillme is expanding across Greater Moncton! It’s our vision to be able to deliver gas to you – anytime, anywhere. Please enter your email and zip code / postal code in our “request my city” form on our Home page, and you’ll be the first to know when Fillme is available in your area. You can also follow us at facebook.com/fillme to stay up to date on all of our expansion announcements!

Can I get Fillme for a motorcycle or scooter?

Yes! We do not discriminate against two-wheeled vehicles.

I love Fillme. How can I help spread the word?

We love hearing how our customers #getfillme. If having gas delivered has improved your life, spread the word to your friends, family and coworkers. You can also follow us on Twitter and Facebook.

Does Fillme deliver diesel?

Not quite yet. If you are interested in diesel service, or that of any other fuel types, please let us know at contact@fillmefuels.ca. As we expand our service options we will let you know when your desired fuel-type might be available.